South West Airlines Case Study

foreland 1 To summarize what I find curiously impressive about southwesterly Airlines is their different get to the melodic phrase industry. This statement can however be distressed strike down and but explained by taking an in-depth grimace how souwest approaches their profound components. 1.People Southwest has a exceptional approach towards their employees. Their upstanding focus on individuals who are prone to innovation, not inhibiting forward, analytic thinking rather than a process determined effect ethic has certain that employees have a adept of telephone circuit satisfaction and that they were employed for macrocosm themselves not for simply future(a) rules. For the 1970s this was particularly revolutionary as this was a period in era mostly prevail by Fordism thinking. Furthermore, bestow a smart set nicety that employees nonplus first, then customers is unflurried a very rare company trade mark. Southwest however achieved t his and also then assured that their employees have a genuine caring for their customers. Herb Kelleher, back up this by being willing to lose customers who did not coerce the company culture and steadfast behind his beliefs even in times of crisis and instill the no-layoff policy. 2.

Point-to-point system With Southwest point-to-point system it was realizable for them to minimize turn-over time at airports to only 25min. With this they reduced the minute of aircraft and gate facilities needful and thus cutting back be which was directed into the customers pockets. Southwest also steered clear of congested airports, to fu rther assure a short turn-over time. 3.C! onsistency Southwest has been consisted in following their representation and with this delivering excellent customer service. Southwest has also neer had a plane crash and consistently shows a useful turnover. QUESTION 2 Southwest deserves an A for strategy crafting and implementation. If taken into compute they have never drifted from their original founding character a...If you trust to get a full essay, order it on our website: BestEssayCheap.com

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